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Sunday, December 4, 2016

Is Cold Calling Dead?

Why is it so hard to decide whether or not Cold Calling is dead?

If you are a Sales Professional and you’ve spent any time on Linkedin, you’ve probably seen a post or article claiming that Cold Calling is dead. Click one of those links and prepare for comments and discussions more polarizing than the Presidential Election! On one side are tech-savvy, new school sales people claiming that clients don’t want to be interrupted and will resent you for calling their phone and the other are industry pros who have built their living by picking up the phone and winning the “numbers game” of sales. If you isolate the loudest and most defiant members of each group, you are probably looking at people that are either too afraid to interrupt their clients or outdated sales people who rely on relationship selling and are afraid to change.
So what’s my take?
I don’t think that selling has really changed that much over the last 30 years.
I think that the way people make purchasing decisions, manage vendors and leverage technology and information has certainly changed.
These are not mutually exclusive ideas. As a Sales Professional your job is to interrupt your client’s day to present them with meaningful value in a way that builds trust and credibility while also disrupting their status quo. It doesn’t matter how you do it, if you are successful with this then you will enter into meaningful sales engagements. Some organizations choose to pick up the phone. Some stop by in person. Some deploy complex marketing and lead generating strategies that fully vet each prospect before allowing sales to call them. The last one may sound different than the others, but it’s not. Marketing is still sending someone an email. You are still directing someone to your website, when they weren’t necessarily seeking you out. You are still presenting information on Linkedin that someone decides to read during their day.
I expect that most readers would jump to the conclusion that I believe Cold Calling is alive and well. Here comes the bomb…
Cold Calling is dead. It has been dead for a long long time. In fact, it died the instant that most business people and consumers had consistent access to a telephone. It died the moment that it was no longer novel to receive a phone call. The moment people stopped saying “Yay my phone is ringing! I can’t wait to see who it is!” and started saying “who is calling me? Why can’t they just text or email me? I am busy.”
If you pick up the phone and call someone with a simple pitch or obviously generic talk track that doesn’t provide value to the person you are calling or show that you have done your research, then whoever answers will most likely not be happy to talk to you. But this has been the case for a long time.
If you look back at many of the most successful sales strategies of their time, Spin, Sandler, Solution Selling, none of them encourage sales people to make high volume, simplistic phone calls with the intention of closing a transaction or setting an appointment. Typically, you are leveraging your knowledge about a specific client to create a paradigm shifting situation that clears the way for a sales engagement.
So as a Sales Professional, consider what you would do in the following situations:
  • You don’t know when a particular prospect will be in their buying cycle.
    • You could invest in technology that evaluates prospect’s purchasing history, web traffic and infrastructure to create targeted marketing  that drive inbound leads to you so you know exactly when they are in the market.
    • You could also pick up the phone and ask.
  • You know that your service is a perfect fit for a prospect based off of the success you recently had with a similar company.
    • You could create original content around the case study and plaster it all over Linkedin consistently for a long period of time. Connect with your prospect and drive their interest.
    • You could try to find a referral from your network to connect you to this prospect and get you in the door.
    • You could reach out over the phone email to a number of mid level people within the prospective and build interest around your solution and get sponsored up to the decision maker.
    • You could launch a prospecting campaign towards the decsion maker that includes the phone, stop by’s in person, linkedin connections and emails.
At the end of the day it is my belief that none of the examples I shared would be considered Cold Calling. If you consistently leverage your CRM and build off your past prospecting efforts and information you have gathered, you will be able to improve your messaging and approach over time. At some point you will have relevant enough content to secure an appointment. And what’s one way to reach your prospect to do this? Pick up the phone.
By: Brad Young, Regional GM QBSI-East

Recent IoT-based DDoS attack Puts Businesses at Risk

What workplace issue keeps the top CIO’s up at night?

Of all the workplace issues keeping CIO’s up at night, the most worrisome for IT executives is security and downtime associated with IoT-based DDoS attacks, according to a December 2015 study of 276 U.S. CIO’s and executive IT professionals commissioned by Sungard Availability Services (Sungard AS).
The recent cybersecurity attack using connected devices, or the Internet of Things (IoT), was serious, unusual and even historic.  It also is a taste of the disruptions to come, say security experts.
The attack, which affected a number of major websites, reportedly used internet-enabled camera’s and multi-function printers (MFPs) as a platform for a Distributed Denial of Service (DDoS) attack.  These websites included large Infrastructure and Software as a Service providers Amazon, Netflix & Microsoft including Social Media sites Facebook & Twitter. The attackers exploited manufacturer-set passwords that hadn’t been reset by users.
Thousands of new devices are connected to the Internet daily. Some of these devices may be running low-power processors incapable of supporting sophisticated security.  Embedded devices continue to operate for years after their last software patch.

Providing Security Beyond the Device

Today, any multi-function printer (MFP) firm with a product or a service is potentially an IoT vendor. IoT security poses unusual risks as it is one thing to steal usernames and passwords and take intellectual property or money, but it is an entirely different matter to gain access to systems that can physically disrupt and interfere with people directly.  Any connected device such as a printer with cardkey internet access, can be hacked.
Customers recognize Xerox as a trusted provider of secure solutions with a wide array of security capabilities. A majority of the Xerox MFP line include features to protect the printer from unauthorized remote access and protect the confidentiality of “data in motion (1),” specifically customer jobs which are transmitted to the printer over the network. Many businesses recognize a need to bolster information security outside their devices from a network level.
Through collaboration with Cisco Systems, a worldwide leader in network security, addresses this challenge. Powered by Cisco’s Identity Services Engine (ISE), Cisco TrustSec is an intelligent solution providing more secure access to a client’s network resources while supporting BYOD work practices. With this policy control platform in place, companies can reliably enforce compliance, enhance infrastructure security and simplify service operations.
TrustSec ISE is a thoroughly tested and proven system that enables clients to easily deal with the increasing proliferation of network endpoints – including MFPs, printers, tablets and webcams – and deploy security policies more quickly. Cisco ISE Profiling Services provides dynamic detection and classification of endpoints connected to the network.
Cisco ISE allows a client to deploy, control and monitor Xerox devices, including:
  •  Automatically provision and grant network access rights to printers and MFPs to prevent inappropriate access (including automatically tracking new printing devices connecting to the network)
  • Provide simplified implementation security policies for printers and MFPs
  • “Firewall” the printing devices to prevent general access to printers and MPFs in restricted areas
  • Automatically prevent connection of non-approved print devices
  • Configures network wall jacks to only allow a specific MFP and reject all other network enable devices
Collaborating with confidence while reducing TCO

Xerox devices coupled with Cisco ISE, deliver comprehensive security by integrating Xerox devices within a client’s network infrastructure. It’s my belief that together they dramatically reduce cost of ownership while delivering world-class monitoring and troubleshooting features designed to streamline operations for your customer service, help desk and support teams.
Finally, all technology leaders need a relentless focus on today’s operations and a business strategy with a strong view of changing external trends ahead.  CIOs must be aware of issues that affect their security, their organizations’ availability and their ability to attract and retain strong talent in order to be best prepared for what lies ahead and to help them be more competitive.
By: Steve Loring, Strategic Account Manager, QBSI-East
1. Xerox and Cisco: Securing Your Networked Printing Devices – White Paper

Wednesday, September 16, 2015

So What Really Is Business Process Automation?

You may start to hear the term "Business Process Automation" circulating, so what exactly is it?
Gartner defines it as "the automation of complex business processes and functions beyond conventional data manipulation and record-keeping activities, usually through the use of advanced technologies." 

Really, the goal of most business software is to take tedious processes and convert them into a push-button workflow that takes the manual out of manual labor. Because logging into a website to approve some invoices instead of Jim chasing after you every afternoon for a signature sounds a little easier... on everyone. 

So you have a lot of paper, I mean a lot of paper, and some days sorting and organizing that paper has the potential to turn your brain to mush. But what if we could implement a process that begins with a few steps at the copier and ends
in a nice convenient digital file cabinet that contains all the business process workflow for each document?

For instance, your job is to take your stack of paper, review each sheet, sort them into the appropriate stacks, have each of the four managers approve their stack in a timely (and I stress timely) fashion, then be able to track down those invoices, new hire packets or expense reports (whatever makes up your "stack of paper") at any given moment.  You might have a tear running down your cheek right now as you imagine yourself in the file room with drawers of file cabinets ripped open and you sprawled out on the floor going through yellow folder after yellow folder (who decided on that shade of yellow anyway?) looking for that one page, only to be interrupted 50 times for things that are possibly more important but that must take a back seat until you can find that one... wait... there it is!

If this sounds familiar, I think we can help...well I know we can help. Business Process Automation isn't just a new trendy term, it is in fact real and we know all about it.  So wipe those tears away and let us know when you are ready to make it a reality. We are here waiting!

Join us in Vancouver, Washington at the Hilton on October 15, 2015 to learn more from our experts! Register now at

Wednesday, September 17, 2014

The Xerox® Versant™ 2100

We are excited to announce the new 
Xerox® Versant™ 2100!

The Xerox® Versant™ 2100 is a revolutionary new product that gives you the amazing color control and automation tools found on the Xerox 800 and 1000 but with a modular design that allows a much smaller footprint.

The Xerox® Versant™ 2100 Press can help streamline your operation and make you more competitive and indispensable in a number of ways:
  • Less waste—print in exact quantities
  • Less downtime—Xerox® Connect Advantage means more press availability
  • Improved efficiency—fewer steps and less operator intervention
  • Reduced turnaround times—less trial and error means jobs are produced and in your customers’ hands more quickly
  • Automated workflow—reduced labor costs and more accurate output

The Xerox Versant 2100 Paper Path
Automation is key!

When you tap into this burgeoning demand for short runs, quick turnarounds and personalized print, and have the hundreds of jobs you need to print in a day to get a return on your investment, the sobering truth can settle in.  Fifty to 100 or more jobs in a day simply can’t be produced using the same processes and equipment as in the past.

The Xerox® Versant™ 2100 Press brings together automation from beginning to end to make it possible—and productive—to produce the greater number of smaller jobs that now characterize the print marketplace.
  • Automation that makes job setup faster
  • Automation that makes it easier to get outstanding, consistent color
  • Automation that opens up new areas of finishing versatility
For a demonstration of the new addition to the Xerox product line, let us know:

Wednesday, June 25, 2014

How Non-Profits and Corporations Collaborate to Do Good By Sachin Shenolikar

"Once upon a time, it was common for non-profit organizations to be run by a couple of people with an extreme passion for a cause. They would be grassroots efforts — family and friends were often recruited to help out. Corporations would be approached for financial support but not much else. While the mission had a lot of heart, there often wasn’t a strong game plan in place that could lead to massive success.

Things are vastly different today. As the nature of business has transformed over the past decade, it has impacted the way non-profits are run. Many — even small ones — are complex, structured, and hyper-organized. The mentality of for-profit corporations has shifted as well. They have realized that social responsibility is not just about throwing money at causes. Being engaged in those causes is an important factor in the success of their business.

Simply put, non-profits and corporations have become intertwined in the ways they operate. Real Business spoke with leaders from both sides to learn more about how they work together."

Read More about the collaboration between Non-Profits and Corporations:

Wednesday, May 14, 2014

From The New Hire Perspective

“I had an amazing opportunity in getting this job right after college, and I think that speaks a lot about the company in general.  Within these doors, there’s such a unique environment, a mix of tenured folks, who really bring so much knowledge and experience to the table, and the fresh faces, eager to start and flourish in their professional lives.  Instead of there being any sort of hierarchy or selfishness, what really stood out to me the most was how much these experienced reps wanted to help out.  The biggest emphasis in their advice was the importance of relationships and that people buy from people. After being here for a year and a half, that’s exactly how I look at it.
If the bottom line for any sales position isn’t to help people out, you won’t be successful. As most would agree, I think the world of “sales” comes with a certain stigma and that’s something that can’t really be avoided.  But what I have noticed is the people that are the most successful and tenured became that way because they were able to create those relationships and trust with these companies.  If I ever lost my vision in that, I’d walk away.  What I enjoy the most about being a part of CTX and the entire Northwest Group is that they created an environment where I felt that anything less was unacceptable.”

We are always looking for energetic, positive and outstanding individuals to join our team!